Returns & Exchanges
At US Ghost Adventures, we want to ensure your paranormal investigations are powered by reliable technology. If your equipment is defective or doesn't meet your ghost-hunting needs, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the specific details of the electronic device you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Carefully pack the device in its original packaging, including all sensors, cables, batteries, and manuals to ensure the item is protected during transit.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Inspection and Refund
Once our technicians verify the hardware's condition and functionality, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing